Can't buy a phone at Best Buy.

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Tried to go into Best Buy yesterday to buy a couple phones outright. Nothing fancy (expensive) as we barely use them, and we are on pre-paid.
Anyways, I was looking at phones in the $150. range when the lady said she has some behind the counter. Three were phones I have never heard of, and the other two were windows phones. Never researched those, so had no idea.
I said what about the ones out front on the counters? Her response, "We can't sell those to Koodo pre-paid customers"
Hmm, okay, that's weird. She then said, "If we did sell it to you (A Koodo pre-paid customer) that $150 phone would end up being around $300.
WTF? why is that? She then said that this pricing had only started since the Future Shop turned to Best Buy.
Unfortunately, I did not have a lot of time to stay and talk and find out more as to why I (as a Koodo pre-paid customer) could not buy any phone there for cash and walk out.
So, my question. Why can I not go into Best Buy and buy a phone for my Koodo plan?
Oh, this lady said that I could go to the mall, and buy the phones there, at any of the kiosks, Rogers, Telus, Wireless Wave...
Photo of Brian Paul

Brian Paul

  • 2,188 Points 2k badge 2x thumb

Posted 3 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Ridiculous :( Prepaid users are treated like second hand citizens. I guess it has to do with commission...

I would just get the Moto G from Telus... It's still an awesome phone and you can often get it for around $100 now. Despite having high end phones, that one is still one of our daily drivers!
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Actually you can even order it online from Best Buy:
Photo of shelley


  • 2,884 Points 2k badge 2x thumb
You can get a Moto G or Blackberry Q5 on prepaid (Telus) through Best Buy online or in store. BB is around $129.99. Moto G good price too.

My neighbour bought a BB Q5 at Best Buy location. The cell phone rep couldn't believe that this phone was on prepaid and wanted to double check. He was trying to talk her into a contract. Sure enough it was prepaid and she bought it.

I'm assuming if it's a Telus phone you don't need to unlock since Telus and Koodo are same company. Maybe another member knows more about this.

This conversation is no longer open for comments or replies.