cant add the new monthly plan

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  • Updated 3 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention, old Tab to new tab plan changes

i currently have the $25/month plan. i cant add the $28 monthly plan to my account. once i select the plan, the system takes me to the next page where the system wants me to select a phone in the next page. i already have a kodoo moto g. cant i use my existing phone to get the new plan ?
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AS Dutt

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Posted 3 years ago

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Mathieu, Mobile Master

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Hi AS,

You must pay off your tab (if any) to be able to switch to the new plans. Once the tab is paid off, contact Koodo either by using *611 from your mobile phone or going to the Koodo retail location and get them to switch the plan. Currently you can't get the new plan online.

Hope this helps!
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AS Dutt

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understood! thanks!

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