Can't add the Mexico texting option...en route today. Help!

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  • Updated 3 years ago
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My daughter is enroute to Mexico and tried adding the $15 texting roaming option (75 outgoing texts) but got the message from Koodo: "Sorry! We were NOT able to add this to your account. Please call *611 for assistance. It's a free Koodo call."  However, when we call it says Koodo isn't open and to use self-serve. She's heading onto the plane now, and won't be able to do anything. How can I add the texting to her phone?
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Posted 3 years ago

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Jonathan I, Mobile Master

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Have you tried using Self Serve on your computer?
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Hey ceecee7,

Have you succeeded adding the Mexico package? If you were not able to do it by text, give us a call at *611 from a Koodo phone or at toll-free 1-866-995-6636 from any other line and we will gladly help. 

Our hours of operation are:
Monday to Friday: 10am - 9pm 
Saturday & Sunday: 9am - 7pm 

Many thanks!
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Chad Burr, Mobile Master

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Is she on prepaid? Prepaid doesn't work outside of Canada. Those add ons are for monthly bill customers

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