Can't add booster add-on and issues with top up account

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I wasn't able to get more data booster add on although I do have enough balance in my Komodo account. Each time I pressed the confirmation button in the pop up window, it would bring me to the previous page with all different booster add on options. I tried that on my iPhone, iPad and Mac, the same issue persisted. Besides, the regular approach to top up account doesn't seem to work, I was only able to top up account through "purchase booster with top up account" channel. Thanks
Photo of Stella Yu

Stella Yu

  • 70 Points

Posted 2 years ago

  • 1
Photo of Anna

Anna

  • 6,126 Points 5k badge 2x thumb
Hello Stella! We are aware of this issue and our technicians are looking into it! To help them out, can you please send us an email
with your account information and a detailed description of the error you were
getting (please also add the browser used, if it was through a cellphone or a
computer) at this secured link http://koo.do/11eMLdy? We will pass the information along to our technicians to help them pinpoint the root cause of this issue! Make sure to choose "Social Media" as a category when sending the email to help us locate it quicker :) In the meantime, please call in to *611 directly from your Koodo phone (option 1) to recharge your account!

This conversation is no longer open for comments or replies.