can't activate prepaid sim card using my Credit Card

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  • Updated 3 years ago
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Is there a problem with Koodo site and activating a prepaid account using Credit Card? I tried multiple times today on different browsers, computers, and networks. Very first try just stuck at processing the phone activation for over 15 minutes. Koodo phone support asked to try refreshing browser and retrying. Ever since first try now I get an error that my CC was declined by issuer. I called mastercard and they said there is no trouble with my card and that they haven't even seen any attempted transactions for my card today. They believe it may be a network issue with Koodo.
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koodo

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Posted 3 years ago

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Mayumi, Mobile Master

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I would call koodo again to register your credit card. Tell them you tried everything and still have issue.

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