Cant Activate Phone

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  • Question
  • Updated 4 weeks ago
  • (Edited)
just bought a phone online and when I inserted the sim into my phone there's no signal. I can't also register to my self serve if I don't know my koodo phone number.

EDIT: I haven't activated my phone yet because I can't and I don't know how to.
EDIT 2: I bought the phone online.
EDIT 3: When I tried to register for self serve. I need to have my mobile phone number, but koodo didn't even give me my phone number. I'm so confused.
EDIT 4: Order # HFO20164798
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Matthew Tailleur

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Posted 4 weeks ago

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Dinh, Mobile Master

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Hi Matthew,

Have you received an activation email from Koodo? If you haven't received the activation email and you tried to create the selfserve account, that would happen.

I would suggest you contact Koodo directly and get the account activate (if it haven't). Contact them through facebook ( will avoid the wait on phones.
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Sophia, Mobile Master

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Ooff, that is a difficult situation... did you not receive instructions (either by post, or by email?) If not, you may need to wait till an employee sees your message here...