Can't Activate an Addon from UK?

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  • Updated 2 years ago
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I'm in the UK and want to purchase an add-on. It only gives the option of texting 30BUNDLE to 7626, but of course that doesn't work as I'm no longer on the Koodo network. HOw to activate this bundle from outside Canada (please don't tell me to call in!).
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Jon Symons

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Posted 2 years ago

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Chad Burr, Mobile Master

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Okay, I won't tell you to call in.
You'll have to call in.
Darn, now I'm a liar.
Yup ya gotta call in. But you can do that via Skype over wifi or grab Fongo from the play store and use that over wifi. Both options are free. Good luck.
(Edited)
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Jon Symons

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btw, tried the coffee shop thing, but with the time change couldn't connect at a time that Koodo actually was open. Just tried again now, it's 3pm here, and they aren't open.
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Goran, Mobile Master

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Customer Support is open 10am so I'm surprised that they weren't open for you.
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Jon Symons

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10 am in what time zone ? ;)
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Goran, Mobile Master

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Usually it's 10am in any local Canadian time zone so there should have been customer support available for you by 3pm BST/CET.
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Goran, Mobile Master

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At any rate I guess it's moot now that you were able to do it in the self-serve app!
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BobTheElectrician

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This is a discussion we hear a few times every week.

Would it be too much to ask to have Koodo implement on self-serve some roaming enabler add-ons that would accomplish the same function as the text system currently does?
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Ivan, Mobile Master

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You're right, this is a glaring omission and we're reminded of this constantly.
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Jon Symons

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I found the solution. You can do add-ons automatically via the Koodo app. :)

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