Just activated my Prepaid SIM and can't access Self Serve

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I activated my prepaid SIM online yesterday, but now it won't let me login into serf serve. When I try to go through the forgot password link, I get this message when I enter my email address: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Photo of Orsolya Kizer

Orsolya Kizer

  • 70 Points

Posted 3 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
It sounds like you tried to, unsussesfully, log in multiple times and now your self serve may have been suspended. You probably have to call koodo to reset it.

This conversation is no longer open for comments or replies.