Just activated my Prepaid SIM and can't access Self Serve

  • 1
  • Question
  • Updated 3 years ago
  • Answered
I activated my prepaid SIM online yesterday, but now it won't let me login into serf serve. When I try to go through the forgot password link, I get this message when I enter my email address: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled
Photo of Orsolya Kizer

Orsolya Kizer

  • 70 Points

Posted 3 years ago

  • 1
Photo of Chris Petersens

Chris Petersens

  • 47,246 Points 20k badge 2x thumb
It sounds like you tried to, unsussesfully, log in multiple times and now your self serve may have been suspended. You probably have to call koodo to reset it.