Can't access self serve account

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  • Question
  • Updated 10 months ago
  • Answered
a long time ago we set up self serve but have never been able to gain access to this account because it wasn't set up correctly how do we re set it if the original email address is no longer in use or able to be checked?
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Jenny Hood

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Posted 10 months ago

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Paul Deschamps, Mobile Master

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Hi Jenny you'll have to send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter
(Edited)
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Jenny Hood

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half an hour ago or so. i was just hoping that someone could give me a little guidance as to if there was anything else that could be done 
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Paul Deschamps, Mobile Master

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I think they only respond within work hours so chances are you'll have to wait till tomorrow Unfourtunatley.
There's nothing else you can do unfortunately they have to fix it in their end
(Edited)
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Jenny Hood

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Okay. i didnt realize it was between certain hours. thanks 
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Dennis, Mobile Master

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It depends on how busy they are.  The usually work late.  But dont worry.  They will reply to you within a day
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Bernard, Official Rep

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Looks like we helped out already as I see you logged into the online account successfully. :-) 
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Robert, Mobile Master

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Hello Jenny,

I think you would need to contact Koodo (www.m.me/Koodo) in order to solve your problem.