Can't access my Tab page/balance

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  • Updated 2 years ago
  • Answered
Hi there,

When I click on Koodo Tab from the self-serve page, it brings up "An error has occurred. Please refresh the page or try again later."  I've tried clearing my cookies/cache and accessing it from different web browsers (even my phone), but still encounter it.  How can I access it?

Thanks for your time
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Séana St. Jean

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Posted 2 years ago

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Mayumi, Mobile Master

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If you want to check your Tab balance, then you can see it on page 3 of your Ebill.
It says "Summary of Koodo Tab by user".

If you have trouble to access to other pages, then I would call Koodo to fix it.
They won't charge you for technical support.
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Séana St. Jean

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Thank you, Mayumi!  I was hesitant to call before thinking I would be, so that's good to know!