Can't access Forgot Password on Prepaid self serve website

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  • Question
  • Updated 2 years ago
  • Answered
I am trying to access my account on Koodo Prepaid Self Serve website, via a Firefox browser on my laptop.  The login rejects my password, but when I go through the Forgot Password process, I get the error message "ForgotPassword/OldPasswordNotValidContactAdmin".  Any solutions?
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Ross Lorrie

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Posted 2 years ago

  • 2
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Mathieu, Mobile Master

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Hi Ross,

Try using Internet Explorer, when I tried using the Prepaid Self Serve website, I always need to use IE for some strange reason...
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Ross Lorrie

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Thanks Mathieu, but I get the same problem using IE, Chrome, and Safari.
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Ivan, Mobile Master

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Try clearing your cache/cookies/temporary internet files first, and then please try again.
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Melissa, Employee

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Hey Ross, did Ivan's suggestion help? Let us know! 
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Sylvie Loiselle

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I had the same problem as Ross and followed Ivan's suggestion but it didn't change anything. I got the same message again!!
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Sophia, Mobile Master

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Hmm in the past this happened sometimes when people used the same email address on Public Mobile. Would you have an account with them? Or even a cancelled plan?