Can't access base plan features!

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  • Question
  • Updated 1 year ago
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Recently bought $25 dollar base plan with unlimited text, picture, and local 7 pm calling. Its been almost a month now, and I don't know why I still can't access these features. Someone please help? Thankyou!
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Corrine Jillian

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Posted 1 year ago

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Mathieu, Mobile Master

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Hi Corrine,

What exactly isn't working? What are you trying to do?
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Dennis, Mobile Master

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Try rebooting your phone
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Melissa, Employee

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Hey Corrine! Did you activate your prepaid account online https://activateprepaid.koodomobile.com/ after you purchased the SIM card? I tried searching for an account using the email address you used to sign up for the Community, but i'm not able to find anything.  Let us know!

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