cannt make a payment via credit card

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  • Updated 2 years ago
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I cannt seem to be able to pay  My bill with  My credit card  It  is exactly the same card number I have used for the past several years  Absolutely nothing has changed  except  when  I   tell the webpage to go pay my bill after viewing  it  It wont do anything but sit on  View My Bill Page  I,m stumped  I have tried this via mobile and desktop pc with the same results  ?  Problem must be on your end
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Tom Villeneuve

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Posted 2 years ago

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Tom Villeneuve

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also my address hasn't changed  my bank hasn't changed  Nothing has changed on my end


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Tom Villeneuve

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I checked my full name and my address are identical to my billing address its not that I cannt make a payment  if I could get   beyond view my  bill  When I click next nothing happens  ?  I had  No problems paying Via your   IVR system



(Edited)
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Ranjan, Official Rep

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Well, it appears to be isolated because I'm able to get through to the payment screen fine on both Chrome and IE.

Sorry if you've already tried these, but general troubleshooting tips: have you tried clearing your cache, have you tried a different browser, have you tried from another device (i.e. laptop vs phone vs tablet, etc.)?

Let me know if you're experiencing the same issue after trying the above tips. 
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Tom Villeneuve

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I have cleared  everything  cookies cache  rebooted  you name it I,ve done it.  I  tried from last night around  11  pm till I finally paid my  bill via phone and entering the info to your    electronic system by dialing  123 I did mention above that yes  I have tried to pay on other  devices but I get the same thing  I hope this doesn't continue  because its very frustrating  several times a year
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Ranjan, Official Rep

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Sorry to hear about the trouble you went through, Tom. Obviously frustrating and time consuming. Unfortunately it may be a bit difficult to pinpoint the exact reason for this given that it's not wide-spread. That said, I've shared the info. you provided with our digital team to further look into this.
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Tom Villeneuve

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Thank you I will have another payment come up in about  5 days  I,ll pay it very early and post here  if I have any further problems