Cannot update to new email address

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  • Updated 5 years ago
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So I'm trying to update my email address on koodo and I keep receiving an error message saying that my new email address is invalid. I'm assuming the validation on the form is blocking email addresses that have a trailing underscore (ex. Is it possible to bring this matter to the IT department's attention?
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  • meh

Posted 5 years ago

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Mayumi, Mobile Master

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*611 from your Koodo phone ( option 5 for customer service) or 1-866-995-6636
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Rocky Balboa

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You'd have to call in to Koodo and have them do it on their end. They will send you a profile confirmation e-mail directly to your e-mail address.

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