Cannot update to new email address

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866

So I'm trying to update my email address on koodo and I keep receiving an error message saying that my new email address is invalid. I'm assuming the validation on the form is blocking email addresses that have a trailing underscore (ex. bob_@email.com). Is it possible to bring this matter to the IT department's attention?
Photo of Suzanne

Suzanne

  • 70 Points
  • meh

Posted 4 years ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
*611 from your Koodo phone ( option 5 for customer service) or 1-866-995-6636
Photo of Rocky Balboa

Rocky Balboa

  • 20,414 Points 20k badge 2x thumb
You'd have to call in to Koodo and have them do it on their end. They will send you a profile confirmation e-mail directly to your e-mail address.

This conversation is no longer open for comments or replies.