Cannot send e-mails from the HTC 1 V phone

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  • Updated 5 years ago
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Lana Pitt

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Posted 5 years ago

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John Burke, Mobile Master

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More details please.

What's your email client?
Do you have a data connection?
Are you on wi-fi or mobile data?
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Lana Pitt

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Shaw.ca yes have data connection and using Wi-Fi
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Chad Burr, Mobile Master

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What happens when you try?
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Lana Pitt

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I get the message unable to send e-mail
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Jonathan

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Follow these steps:
*Confirm the internet is working correctly by turning the Wi-Fi off, then browsing the web
*Delete the email account from the device
*Complete the initial email setup and test
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Myke

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Just doing a reminder that Koodo can't troubleshoot issues that are happening over a wifi connection.

That said, make sure the outgoing email server is set to smtp.telus.net
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FFS

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Remove the account from the device and re-add it. Make sure wifi is turned off.

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