Cannot receive picture messages from users on other carriers, only Koodo

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  • Updated 5 years ago
  • Answered
I can send and receive picture messages from another koodo user but, not from users on other carriers
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Brenda Bell

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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That pretty much guarantees that it isn't a phone issue. There is probably a network issue with the intercarrier messaging system. Call tech support, do the basic troubleshooting and get them to put in a ticket to the network team.

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