Cannot receive photo texts on my Samsung Nexus S

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  • Updated 5 years ago
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People try to send me text messages with photos in them and they don't appear at all - I don't even know someone was trying to text me. Why can I not receive photo texts?
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Ashley Elliott

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Posted 5 years ago

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Chad Burr, Mobile Master

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Do you have data enabled? Your phone requires data to send and receive pictures messages so if you have it disabled (settings, wireless and networks, more, "use packet data" or "data enabled") or blocked at koodo, you won't get the messages but you should get a txt notice that they sent you a message.
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Ashley Elliott

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Data is enabled. All my other data services work and I don't get a msg telling me someone attempted to send a photo text... :(
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Timo Tuokkola, Mobile Master

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Then it's a network issue. Call tech support, they'll probably need to submit a trouble ticket.
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Chad Burr, Mobile Master

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Navigate to "Settings--- Wireless and Networks---Mobile Networks--- Acesss point names" And check to be sure Koodo.sp is selected.

The settings should match what I post below:

APN: sp.koodo.com
Proxy server: 74.49.0.18
Port: 80
Username:
Password:
Server:
MMSC: http ://aliasredirect.net/proxy/koodo/mmsc
Proxy server: 74.49.0.18
Port: 80
MCC : 302
MNC : 220
APN type :

If after you've verified that all of this is correct, if you still have issues, Contact tech support (don't worry, it's free) and let them guide you through possibilites and troubleshooting. Let them know what you've already tried.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

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Ashley Elliott

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I had all of those specs set exactly except at the end of the mmsc url i didn't have /mmsc - it ended at /koodo/... (had seen those details on the koodo help site previously)
I changed that and will see if it fixes it
thanks!
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Chad Burr, Mobile Master

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Send yourself a picture and see if it works
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Ashley Elliott

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nope still doesn't work. will call tech support. thanks all

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