cannot get text messages on galaxy ace

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  • Updated 4 years ago
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i receive all my text messages EXCEPT from one specific place, my office, i always got them without any problems up to about one week ago....this is the message i get : from: 11111-222-22 then this is the message that follows: for info on MMS to to

what is this and why is it happening only from my office..ugh!!!
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Carol Cragg

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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Your office is sending the message as an email to text, which comes through as a picture message. Picture messages require an active cellular data connection to work. Based on the message you are receiving there is a data block in place on your account to prevent any access to the internet. This is why the messages are not coming through. Either remove the data block and enable data, or have the office send the messages to (your mobile number), which sends them as regular text messages and does not require data.