Cannot call phone numbers

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  • Updated 4 years ago
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I am unable to call from my Samsung Gal S3, WHEN i DIAL THE NUMBER AND PRESS GREEN PHONE ICON i GET A MESSAGE SAYING " NOT REGISTERED ON THE NETWORK" i GOT THE PHONE YESTERDAY.
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Aspi Maneckjee

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Posted 4 years ago

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Jorden, Mobile Master

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This is a common issue with the current version of software on the S III. Best thing to do is bring it back to the store to inquire about an exchange. You have 15 days from the date of purchase.
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Jonathan I, Mobile Master

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Try toggle airplane mode on/off for about a minute. Also make sure you have the network level set to GSM/WCDMA/LTE.
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Aspi Maneckjee

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When I press the APPS ikon and then press the phone green ikon in it, I am able to make calls? Why?
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Yannick

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Hi Aspi, this is strange indeed. Is your phone still experiencing issues? If it is, you should definitely go back to exchange it. According to our return/exchange policy, you have 15 days to return your phone: http://koo.do/Jc3k7s. Thank you!

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Aspi Maneckjee

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Please read my reply below.
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Aspi Maneckjee

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The problem may be due to low signal at my place; I get very low signal (smallest triangle on the phone), while when I am in town the signal is high (large triangle). I still get the message (not registered on the network) from my place; but, not always only 50% of the time.

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