cannot add boosters

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  • Updated 4 years ago
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I am unable to add boosters to my account. I have tried to add 2gb and 500 min many times
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Michael Harrison

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Michael,

Did you top up your account with the $30 + $25 first? It isn't all that self explanatory unfortunately, but you need to top up first, and then you will be able to add the boosters.
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Michael Harrison

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When I bought the phone I bought 1 gb and 500 minutes, these have not been used up yet. When I saw the half price deal I tried to add 2gb and 1000 mins but the web site will not accept the transaction. I don't remember ever registering and I have not received a 4 digit number but the web site will not accept my phone number as valid. The phone works fine and the regular monthly fee is taken from my credit card with no problem.
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Sophia, Mobile Master

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Ah, so you can't log into self service?

First, register yourself here: https://prepaidselfserve.koodomobile....
Is your phone number accepted there? If not, you may have registered your account already.

Then follow this link: https://prepaidselfserve.koodomobile.com
There you can log in with your email address and password if you already registered your account.

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