Cannot send or receive texts or phone calls

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I cannot send or receive texts or phone calls. HELP. Thanks
Photo of Kent Popjes

Kent Popjes

  • 70 Points

Posted 3 years ago

  • 1
Photo of BobTheElectrician


  • 67,528 Points 50k badge 2x thumb
Let's start from Ø.

Shut phone down. Remove battery (if feasible). Wait 15 minutes. Restart.

Are there any bars of service at all? Does Koodo show in some form of network message?

Put phone into Airplane mode, wait a few minutes then take it out of Airplane mode.

Try sending yourself a text or calling your own number.

Still no joy? Network settings for preferred connections, but then we need to know what type of phone you are using.

Best to call Koodo tech 1-866-995-6636 from a landline to leave your cell free for adjustments if necessary.

They are paid to do this while you are still on the line. We're just volunteers giving the benefit(?) of our experience.

This conversation is no longer open for comments or replies.