Cannot remember password for self-serve, new email so cannot get new password...help

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: SS App mentions

So i first got a self serve account with koodo about 6 years ago. I always leave my self serve logged in on my app and computer. I have never had an issue until about 2 months ago when for some reason koodo logged me out of everything for no apparent reason. I had not had to enter the password in almost 6 years so i have absolutely no idea what it is and no longer have it written down. I also have created a new email address since then so i have no way to get my new password. I can no longer get onto this email to retrieve the password. Therefor i cannot get onto my koodo acccount to check my bill, call usage, or data usage. I see no way to get onto my account and koodo makes it very hard to get into contact with them. If anyone has any ideas i would greatly appreciate it. Very disappointed with koodos customer service lately.
Photo of Brooke Norrie

Brooke Norrie

  • 70 Points

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,816 Points 100k badge 2x thumb
You have to call Koodo to fix this.

*611 on your Koodo cell. It's a free call.
Just press 0 until you get to a person

This conversation is no longer open for comments or replies.