Cannot receive photos with my text messages

  • 1
  • Question
  • Updated 3 months ago
When I receive a text with a picture, it says that the picture is downloading but the download fails (times out). Looked at the setting on the phone (Samsung J3 Pro), but cannot find any setting that would disable this functionality. I am a prepaid customer, with monthly auto topup, so I should be able to get unlimited text (I do), and picture. Is there a size limit on the picture? Any ides are much appreciated. Thanks.
Photo of Hubert

Hubert

  • 140 Points 100 badge 2x thumb

Posted 3 months ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 57,096 Points 50k badge 2x thumb
You need to have data on in order to download an MMS.
(Note: Some phones require you to have wifi off while data is turned on)
Photo of Hubert

Hubert

  • 140 Points 100 badge 2x thumb
I see. Indeed it fixed the problem. I use text and free wifi 95% of time, so my data if typically off. Thanks for you help. Much appreciated.