CANNOT RECEIVE OR SEND TEXT MSG FROM KOODO ANDROID TO TELUS IPHONE

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  • Updated 12 months ago
why can I not send or receive text messages from a my Samsung Koodo Android to a friends Telus iPhone?
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Cheryl Trowbridge

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  • frustrated

Posted 12 months ago

  • 1
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David, Mobile Master

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Did you have an iPhone previously?
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Cheryl Trowbridge

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I have always been with Koodo and android,  my friend is with Telus and has iPhone....He does not receive my msg's and I don't receive his.  

Are Koodo & Telus not sister companies??

He has spoken with Telus, they are telling him its my provider not the actual phone.
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David, Mobile Master

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I suggest you both delete and re-create the contact information you have of one another. Also delete any previous conversations you have held. Restart your phones and try again.

Telus and Koodo's relationship has nothing to do with the ability or not to text from one to the other.
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Cheryl Trowbridge

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We've both done all of the above. No success.  We've given up and wait to converse when I have free talk time in evenings.
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Cheryl Trowbridge

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We were hoping that Koodo could provide a better answer than Telus....who've also blamed another provider I used 10yrs ago for similar problem.
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David, Mobile Master

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You are able to text other friends and acquaintances?

If so, the issue is more likely one of the phones, than the network.
Have you both checked that you have not blocked the other?