Cannot receive any signal in China

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  • Question
  • Updated 3 years ago
  • Answered
Hi, I'm in China right now. Before I got here, I was told by Koodo that my phone number from Koodo can receive calls from Canada while I'm in China, however, now this phone number cannot even receive any local signal. I don't have any outstanding balance in my koodo account and my plan is the one that needs to pay 30$ /month. I need to receive calls from Canada so I cannot close the account now. What am I supposed to do? Thanks a lot!
Photo of Anna Yuanyuan Zheng

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

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Make sure GSM 2G is enabled on your phone.
Photo of BobTheElectrician


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International roaming and long distance are required once away from Canada & US or you will get no service at all.
Thanks Dennis and Bob! It works now!!!

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