Cannot make international calls anymore.

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  • Updated 3 weeks ago
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Hello. I haven't ever had a problem calling internationally until today.... I get a message saying "you are not able to make international calls on this phone" or something like that. I haven't changed any of the features so I'm not sure why this is happening. I use the $29 plan which is not existing anymore, and I used to have $2 international call add-on way back when I started to use Koodo, but it seems at some point in the past it has automatically removed... I dropped the zero after the country code as usual. I tried to find pay-per-use long distance option but couldn't find in my current plan nor in the add-on options. I do not make international calls that often, so I prefer pay-per-use more than the $3 long distance add-on. Can anybody help please?
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Misaki

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  • confused

Posted 3 weeks ago

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Dennis, Mobile Master

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Make sure you put the + sign in front of the number
(Edited)
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Misaki

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I tried both +011 81 52 xxx xxxx and +81 52 xxx xxxx but the machine says "your phone is not available for international calls"...
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Bernard, Official Rep

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You have 2 lines on your account Misuki. The other does have international pay-per-use enabled. Yours does not. However once you log into your account, under Manage Add-ons you should be able to add it. 
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Misaki

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I cannot see it yet. It only has Call Display Restrict and International Voice Roaming for $0 options...
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Dinh, Mobile Master

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@Misaki: I assumed you have checked your selfserve (selfserve --> view rateplan --> Manage add-on). If you didn't see the option of international calling add-on ($0 and pay per use), you would need to contact Koodo directly to ask agent to put it in your plan. I would suggest you send message to their facebook (https://www.facebook.com/Koodo) to avoid the wait on phone.

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Misaki

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Thank you. I assume Bernard is the direct Koodo agent to make change in my account.
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Bernard, Official Rep

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Pls send us private message on Facebook as suggested. We will have to verify the account before making any changes.
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Misaki

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Ok, I will do so.

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