Cannot make international call

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  • Question
  • Updated 4 weeks ago
  • Answered
I am trying to make an international call from Canada to Japan.
However, it tells "15uv1, International call not able on your phone, activate by call *611..."
I was trying to activate by calling *611, but there is no appropriate option I can choose...
How can I activate my international call?
I am using iPhone 8, with plan&add-on. my plan is:

$55per month
  • Unlimited minutes
  • 3 GB of Shock-Free Data
  • Unlimited messaging
That will be great if anyone can help.
I am pretty sure that I am calling to right number... 011-81-(remove 0 and continue to Japanese phone #)...
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Mantis

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  • confused

Posted 4 weeks ago

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Mats

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Do you have the "pay per use international long distance" calling add-on? This will enable you to make international calls. You can add it through self serve if you don't.
(Edited)
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Mantis

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I am looking for "pay per use international long distance" add-on, but cannot find... 
I can see 3 categories under add-on, "Calling & Voice mail", "Extended Warranty" and "Long Distance"... but none of them has "pay per use international long distance".

Would you let me know where exactly I can find that add-on?
I really need to activate that...
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Mats

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Log in to self serve. Click on mobile services. Then hit manage add-ons. You should see "Pay-Per-Use Intl Long Distance" for $0. You need to add that to your add-ons.
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Mantis

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Thanks, but I only see following add-ons. No  "Pay-Per-Use Intl Long Distance".

  • Easy Roam
  • $0 Call Display Restrict
  • $0 International Data Roaming
  • $0 International Voice Roaming
  • $2 Data Block w/ Pic Msg
  • $2 Visual Voicemail (iPhone)
  • $3 International Long Distance Saver
  • $3 Call Forwarding
  • $10 U.S. 1000 Minutes
  • $15 China & Hong Kong 1000 Minutes
  • $20 India 1000 Minutes
  • $20 France 1000 Minutes
  • $20 U.K. 1000 Minutes
  • Nitty Gritty E911
It is not shown up on my Self Service...
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Mats

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Normally "Pay-Per-Use Intl Long Distance" is automatically added to your account. 

Yes calling them is your best bet now and ask them why it isnt there for you to add.

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Mantis

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Mats, thank you very much for your help. I called the rep and asked to activate phone call to Japan, and becomes successful.
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Chris Worrall

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After dialing 611, press 0, 2-3 times until they forward you to customer service, they would be the best ppl to inquire about your international calling issues. Hope this helps.
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Mantis

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Thanks, I will call this afternoon... hopefully they will pick my call.
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Mantis

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Chris, Thank you very much for your advise. I called Koodo rep and international call is now activated.