Cannot login to Prepaid Self Serve Account (Unable to verify email when resetting password)

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  • Updated 6 months ago
Hello,

Am a new member of the Koodo community and recently (this past thursday) activated a new prepaid account here in Montreal with a Huawei Nova Plus. I had no issues during online activation of the SIM and purchased both minute and data boosters to go along with my plan. I received a verification email a few hours later and clicked on the link successfully. However, when i try to login to my self serve account is says ''login failed. please try again.'' This occurred immediately after i verified my email, and continues to this day. When i try resetting my password it says ''We're unable to verify your email.'' So far, my new phone number works (both for voice calls and texts), but am unable to use my data. When i re-click on the link from the verification email I received, it says ''email already verified.'' I tried logging in with all the major browsers with no change in the result. Any help would be appreciated. 
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Alex

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Posted 6 months ago

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Robert, Mobile Master

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Ddi you use both the same e-mail at sign up and when you registered online?
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Alex

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Absolutely, with my gmail account. I also received an email that read ''Your account has been successfully activated,'' with all the details of my purchases. Could it be the process is just slow and takes time to fully activate?
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Goran, Mobile Master

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It could be something glitched. Seems like you did everything right. You can send a private message to Koodo via Facebook Messenger or DM via Twitter to get your account reset and do the setup again.
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Alex

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Ok thank you Goran, i will try with FB and link to this thread. If anyone else has faced the same issue and found a solution, please describe to me your experience.