cannot log into self serve - says email and last name do not match...

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  • Updated 9 months ago
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tried several times to log into self serve for first time and it consistently says the email and name do not match records however the email is what was used to register and the name is the name on the agreement
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Kathy Therrien

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Posted 11 months ago

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Robert, Mobile Master

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Hello Kathy,

There might have been a mistake on your agreement. At that point you would need to contact Koodo in order to solve the problem.
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Bernard, Official Rep

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It's not the email you used here, right Kathy? Also is the account under the same name you used here? 
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Jacqueline Young

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Need the problem resolve now. No delays please.
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Dinh, Mobile Master

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What is the problem Jacqueline? the topic is 2 months old.
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Jacqueline Young

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Still cannot get the problem resolved. Not a happy camper.
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Lehman Villeneuve

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same here
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Allan, Mobile Master

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What is the problem you are having? Could you create a new thread and further explain your problem?
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Jacqueline Young

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When I receive a billing at malgashjackie@gmail I cannot open my billing because my email address and my passward do not match. Yet.... I am receiving bills from you and I do pay the bills but I cannot get a detail billing from you because I cannot do the self serve. I took in an International Student and registered her under my name last month. Now I need to present her with a bill so she can pay me. But....... I cannot get into my billing from you because you won't let me into my account because my email address and my pass word do not match your records. my password is xxxxxxxx. I want to keep this password because I can remember it. Please solve this problem because the student owes me a considerable amount of money and I would like to be paid. However I need to print out a bill(invoice) to demonstrate she indeed owes me such and such money.
Jacqueline Young
(Edited)
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Allan, Mobile Master

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Jacqueline, this is a public forum so I removed your password in your comment for you.
Have you tried the forget your password on the self serve page? Here is a link for it: https://secure.koodomobile.com/client...
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Bernard, Official Rep

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Jacqueline, as per Allan pls recover your password by clinking on the 'Forgot Password' link. If you are unable to login than the password you are trying to use is not the correct one. 

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