Cannot log into self serve - error message

  • 3
  • Question
  • Updated 2 months ago
  • Answered
I want to pay my bill and have registered but I either get an error message or it says my account is tied to another email address and I have to wait until it is approved. 
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Tammy

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Posted 1 year ago

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Goran, Mobile Master

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Did you get an email for registering before? Maybe you missed it or it went to junk. Give Koodo a message via Facebook messager or DM via Twitter and someone should be able to see what happened if you never got an email or what.
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Tammy

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How do I send them a message - I have looked on messenger and they are not there.
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Goran, Mobile Master

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You'd search for Koodo or just go to facebook.com/koodo and select message.
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David, Mobile Master

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Sounds like your account was set up with one email, and you created a second account using a different one. Usually it means clearing out the errant account so you can proceed.  I suggest you contact Koodo by Private Message on Facebook or DM on Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo.
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Tammy

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ok first time account and I cannot log in to pay my bill - getting very frustrated !!
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Dany Larochelle

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I have the same problem...very frustrating
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Timo Tuokkola, Mobile Master

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Follow David's instructions from a year ago then.