I want to pay my bill and have registered but I either get an error message or it says my account is tied to another email address and I have to wait until it is approved.
Sounds like your account was set up with one email, and you created a second account using a different one. Usually it means clearing out the errant account so you can proceed. I suggest you contact Koodo by Private Message on Facebook or DM on Twitter. How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo.