I did not get a helpful answer and then my conversation was closed for comments or replies. This is a reflection of poor customer service. I cannot log into my account. I was told to register. I believe I am registered. I go to register it says my email is linked to another account. I had a prepaid account. I don't have access to that one either. I'm now on a monthly account. I got an email saying go to self serve to link the accounts. That link is broken. I can't get through on the phone. The only information I have is my email, my account number, and my phone number. I know my login information but your site says there's something that is going wrong. I do not have a way to link the accounts without help here. please help... I'd like to point out you have a private inquiry email.... but you must sign into your account to do so..... This is a pickle, and an annoying one.