Cannot connect to network

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  • Question
  • Updated 10 months ago
I bought a Bluboo S1 but I cannot get it to find or connect to a network. The SIM is fine as I checked it in a different phone. I have upgraded the OS, I have taken the SIM out and back in numerous times, I have reset the phone to stock but it isn't showing any bars. 
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Shelly McLennan

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Posted 10 months ago

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Allan, Mobile Master

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From what I can tell, this phone doesn't have the required frequencies to work with Koodo.
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Shelly McLennan

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now sure what you mean?  what should it have?
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Cory

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You may have to manually add the APN.
(Edited)
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Shelly McLennan

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ok how would I do that?


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Allan, Mobile Master

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Koodo uses
3G: 850, 1900
LTE: Band 4(1700/2100)
LTE-a: Band 7(2600), and a few others

The Blueboo S1 uses:
3G: 900, 2100
4G: LTE 800, 900, 1800, 2100, 2600

The only frequency youll pick up is 2600 which if youre not in a big city or have any close towers with the 2600 frequency you won't receive a connection.
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Shelly McLennan

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great thank you for your help!