cannot connect to data and send picture text after upgrading plans using self serve

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Last week changed both lines on my account to 100mb data. 1 line was previously 50mb data and the other had no data. I have searched previous posts and updated 1 phone with the proper APN. I have turned off wifi on both phones during the testing process but with no luck sending picture text. I line is an iPhone 4s the other is Huawei Ascend. the iPhone 4s was previously on the 50mb data plan and has never had an issue with sending or receiving picture text when data was turned on. the Huawei has never had a data connection. Any help is greatly appreciated. Thanks
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Peter Spitzer

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Posted 1 year ago

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Peter Spitzer

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just to add a few details on the Huawei, "Data enabled = ON", available networks = Koodo 3G is set as preferred network, ASP = Koodo (added as per community notes), Telus SP (sp.telus.com) existing and cannot be changed, Telus ISP (isp.telus.com) existing and cannot be changed. 
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Mohinder Lidder

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I why u stop. My software
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Mohinder Lidder

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I want toknow what is$40.oo plan have
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Allan, Mobile Master

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Login to self serve, click View Rate Plan and there you can see everything that your plan has.
(Edited)
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David, Mobile Master

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Have you restarted the phone?
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Peter Spitzer

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Thanks for the quick reply. I pulled the battery on the Huawei and restarted the iphone 4s multiple times over the last 3 days and haven't been able to get anything to change. Is there a waiting period after a plan change has been made?
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David, Mobile Master

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No, no waiting period. I'm wondering if a data block was applied to your account. It seems time to contact Koodo directly. You can contact them on Facebook or Twitter.  How-To: you can send a tweet to @koodo - and one of Koodo’s agents will help take the conversation private, or send them a private message from facebook.com/koodo. Koodo Phone Numbers: *611 from your cellphone, 1-866-995-6636.
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Peter Spitzer

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Thanks David, you are absolutely right, there was a data block on the line. I happened to be at the mall and stopped in at the Koodo Kiosk. Jay at the kiosk was very helpful and checked all my settings and couldn't find anything wrong. He contacted the support team to remove the data block. Everything is working as it should now. Too bad the data block isn't removed at the same time that I upgraded my plan from text to data. Thank-you for your quick response and Jay at the Koodo kiosk to rectify my issue. Have a great day

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