Cannot connect to data

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hi, I just changed my plan to have data but my phone will not connect. I followed the instructions for the androit device and it still does not work. The data is enabled so I really do not know what is wrong. Can you please tell me what to do?
Photo of Anne Frazer-McKee

Anne Frazer-McKee

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 196,140 Points 100k badge 2x thumb
Did you have a data block added to your account before?
If so you need to go to add-ons in self serve and remove the data block
Photo of Anne Frazer-McKee

Anne Frazer-McKee

  • 80 Points 75 badge 2x thumb
Thanks!

This conversation is no longer open for comments or replies.