Cannot change phone

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  • Question
  • Updated 9 months ago
I have a Nexus 5 with Koodo that no longer has a tab. I just purchased an iPhone7 with Tab medium. I am attempting to Change Phone, however, when I click that option, the website kicks me back to the Self-Serve page. Am I doing something wrong, or is there an issue with the site?
NOTE: I have to first select the Change Number option from self-serve, as there is no option to Change Phone directly from the Self-Serve page.

Thanks!
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Mark MacLean

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Posted 9 months ago

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Cory

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There is no need to change your phone. Just pop your SIM card in, and you're good to go. You may have to get a new Tri-SIM though if your previous one won't fit in the iPhone.
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Goran, Mobile Master

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Also if you have do a sim swap you will have to send a private message to Koodo via Facebook Messenger or DM via Twitter or call 611 as the feature has been temporarily disabled for fraudulent activity recent.
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Mark MacLean

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Unfortunately, I can't swap the SIM, since the Nexus 5 uses a standard sim and the iPhone 7 uses a nano SIM. 

I didn't realize about his feature being disabled. I will check these options out.
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Bernard, Official Rep

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If it's a tri-cut SIM Mark just follow Cory's advice. If not, indeed send us a message on FB and we will help. 
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Mark MacLean

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I'll double check the phone, but I"m pretty sure it's not a tri-cut. Thanks for all the help, everyone.