cannot buy unlimited minutes add-on

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  • Updated 3 months ago
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When I try to add the Unlimited Minutes Add-On to my cart in Koodo Mobile Self-Serve, i get a message saying "This add on is not compatible with your cart." I get the same thing when I try any of the other add-on's (I don't want them, just trying the site to see if it works at all.)
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Gary of the North

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Posted 3 months ago

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Mayumi, Mobile Master

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What plan do you have now?
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Allan, Mobile Master

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If you're already with Koodo you shouldn't be adding them to your cart but rather login to self serve, view rate plan, manage add-ons and add it that way.
If you aren't with Koodo, you'll need to add a phone/SIM to your cart, then a plan, then the add-on.
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Gary of the North

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Thanks, I was finally able to find "Manage Add-Ons"

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