Cannot add Roaming addons via self serve

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  • Question
  • Updated 7 months ago
I am in Japan trying to enable international roaming and the Easy Roam feature, but whenever I try to add the features I am prompted with a dialog that states I am not eligible to make changes.

Is there any other way I can go about adding these features?

My phone is an iPhone 5s, compatible with the Japanese cellular bands, but I am not setup to access voice or data at the moment - only wifi.
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Ashton Klassen

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Posted 7 months ago

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Sophia, Mobile Master

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You can send a private message to Koodo on Facebook, Ashton. They can assist you with enabling this addon, if you can't change it in self service.
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Allan, Mobile Master

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Did you try or texting ROAM to 7626?
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Bernard, Official Rep

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@ Ashton, did you try what Allan above suggested? Let us know if that worked. 
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Ashton Klassen

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I did. But I don’t currently have access to any mobile networks so the text failed to send. I messaged Koodo on Facebook as Sophia recommended, but I am still awaiting a reply.