Cannot access the Mobile Services page

Wanna port in my current phone number but I cannot access the Mobile Services page.
Even I tried on different computers and my iPhone. But it doesn't work.
Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1718282/RackMultipart20180323-99193-1496fqj-WeChat_Screenshot_20180323165734_inline.png?1521839680

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1718282/RackMultipart20180323-99193-1496fqj-WeChat_Screenshot_20180323165734_inline.png?1521839680

Richard Li

110 Points

Posted 4 weeks ago

4 weeks ago

Mats

7,572 Points

Are you sure you're trying to log in to a current account and not an old cancelled one?

Comment

2018-03-23T21:40:41+00:00

Richard Li

110 Points

Previously my current account had the same email address with the old cancelled one. Then I got an email which requires me to change the email address. Now I'm using a new email address and I see a few balances there(from PM rebate).

2018-03-23T22:21:54+00:00

Mats

7,572 Points

I think you are going to have to call them to have the old cancelled account totally removed from being associated with the new one. This is why your self serve account is not letting you see everything properly. Or a rep might stop by here and be able to fix it for you.