Cannot Access Self-Serve

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  • Updated 4 months ago
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I cannot access self-serve. I've registered, but whenever I log in, I just get:
You're still waiting to be approved
Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that email address. We'll email you once you're approved.
I am the owner of the email address/account and I've not received any kind of approval email. I'm confused about how there can 'already be an account' with this email address as I literally just signed up with Koodo.
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Julia Greco

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  • annoyed

Posted 1 year ago

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Robert, Mobile Master

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Were you with Koodo beforehand? 
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Julia Greco

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Nope.
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Bernard, Official Rep

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Julia, can you pls send us private message on Facebook? Looks like there maybe different email addresses attached to your account. We will help fix that. 
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Julia Greco

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Sure thing!
I am having the exact problem I even downloaded the app for my phone and still can't get in
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Bernard, Official Rep

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Kimberley, can you send us a private message on Facebook and will help out. 
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Lana Dovbysh

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I have exactly the same problem, what am I supposed to do?
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Bernard, Official Rep

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Hey Lana! Can you go on our site, click on self serve and under the 'log in' button there is a registration link. You will need your account number which can be found on the agreement you got at the Koodo store. Let me know if this works. 
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Jesse James

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I am having the exact same problem right now. please help
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Bernard, Official Rep

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@Jesse, looks like your email was registered with an 'e' at the end of your last name. Is that correct? Or should it be an 'a'? 
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Jesse James

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I am a new customer, I went to koodo in person on the 8th to get a new phone and transfer my phone number over from Bell. I did not receive an activation email and forgot about it, until I thought about paying my bill and tried to register my self serve today.
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Jesse James

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@Bernard, yes it is supposed to be with an "a"
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Bernard, Official Rep

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Alright, can you pls send us a private message on Facebook as we have to fix that, but will need to authenticate your account. We are a bit backed up but someone will definitely help tomorrow. 
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Jesse James

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Alright. thank you very much

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