Cannot access billing on self serve

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  • Updated 3 years ago
  • Answered
I can only access the "my profile" part of my self-serve account. I don't know why, I followed the link that was supposed to validate my e-mail (and it says I've already validated my e-mail), but for some reason it won't let me access billing, plans, or tab. Any idea why? If I end up needing to talk to customer service, what would the charges be like?
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Andrew Busto

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Posted 3 years ago

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Mayumi, Mobile Master

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Call customer service *611 from your Koodo phone, and tell them you can't access to your self serve account.( It's a free call)
They will fix it for you.

Add : You set it up as an account manager instead of the account owner
Photo of Peter


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Hi Andrew,

If you just recently joined, your bill is likely not up yet and you'll have to wait for a cycle before you see this.

That being said, you should start seeing your usage in the coming days. If not, I'd recommend calling customer care (which should be a free call).

Hope this helps!