Cancelling service ONLINE and out of country

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  • Updated 4 years ago
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How do I cancel my service with Koodo? I moved out of Canada AND lost my phone while in another country. I have already susupended service; there is no point paying for a service that I cannot use. But I cannot find out how to do it online.
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Carmen Poon

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Carmen,

Normally it is not possible to cancel online, you have to call them. You could try to send them an email: http://koodomobile.com/en/bc/contact.... (click the tab "Email us").

If that doesn't work, from abroad you can dial +1-647-788-4337 from any phone.
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Carmen Poon

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Thanks very much Sophia. I was trying to avoid international calling rates. OUCH!
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Sophia, Mobile Master

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Did the email work, Carmen? BTW sorry you lost your phone!

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