Cancelling Service From Abroad?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Hello,

I thought I cancelled my phone already (but I think I must have crossed it off the list without actually doing it). I have already moved to the U.K. and would like to cancel my account with Koodo. I am here for two years, and seasonal is too much to pay for two years absence.

I have read that this can not be done online, is this correct?

Am I able to add someone from home onto the account, so that they can call and cancel on my behalf?

Just trying to find a solution to cancel my account without having to spend a lot of money on distance call charges....

If it's my only option, it's my only option.

But, wanted to find out for sure that it is before I make the call.

If anyone has an answer, that would be greatly appreciated!

Kind Regards,
Lissa
Photo of Melissa Veldhuis

Melissa Veldhuis

  • 70 Points

Posted 4 years ago

  • 1
Photo of Dennis

Dennis, Mobile Master

  • 187,078 Points 100k badge 2x thumb
SOrry but the only way to cancel is to call in

647-788-4337. Then press 0 until you get to an rep
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm

These are local Canada times (depending on the Canadian time zones you are in). Try calling during the middle of these times to avoid closed hours

Try calling with a VOIP app to avoid long distance charges

This conversation is no longer open for comments or replies.