Cancelling Koodo account

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  • Question
  • Updated 3 years ago
  • Answered
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Hello there.

I would like to know how to permanently cancel my account.

I will be leaving the country for several months and won't be using Koodo SIM card or plan any longer.

Also, how does it work with the last payment since I've just paid my bill for December and if I cancel my account within couple days how do I pay what I've spent so far in January?

Ty!
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Ona Ivana

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Posted 3 years ago

  • 2
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Jonathan I, Mobile Master

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Your final bill will have any negative Tab balance you still owe + a regular cycle of service.
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Dennis, Mobile Master

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You have to call into Koodo to cancel

*611 on your Koodo cell (it's a free call)
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Linda Hass

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I do not have a Koodo cell any more.
Now what?
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Mayumi, Mobile Master

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You don't have a phone... but you didn't cancel your account?
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.

Hours of Operation

Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Mireya Rivero Ruiz

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I want to cancel my Koodo account but my phone is not working. I have a Nexus and I haven't been able to make phone calls for 5 days now, and my bills are updated...so what's next?
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Dennis, Mobile Master

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Have you tried rebooting your phone?

Or just borrow a friend's phone/landline and call to cancel.
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Mireya Rivero Ruiz

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Thank you Dennis,
I will do so.

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