Cancelling Extended Warranty

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 mention // Cancel KPP

I'm unable to cancel my extended warranty through Self Serve. I select "Change my monthly add-ons", select the extended warranty and click on "Submit". A pop-up notes "An error occurred. Please refresh the page or try again later." I've tried this a few times and the same message keeps popping up. Has anyone else had this issue? 
Photo of dbw46

dbw46

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
Sorry but you must call in to cancel warranty please dial 611 from your phone
Photo of Kim Discipline

Kim Discipline

  • 60 Points
At which time you are told it will cost $10 for a rep to make changes and an hour wait time to boot.
Photo of David

David, Mobile Master

  • 89,480 Points 50k badge 2x thumb
While the wait times may be long just now, the fee is not charged for warranty cancellation.
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
The rep will only charge for things that can easily be done in self serve. It's more of a "your being lazy" charge. *not endorsed by koodo lol
Photo of dbw46

dbw46

  • 80 Points 75 badge 2x thumb
Will do - Thank you
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
No problem

This conversation is no longer open for comments or replies.