Cancellation Trial and CRTC new rules.. 15 days.

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  • Updated 5 months ago
So as Dec 1st the Cancellation and 15 day trial period has changed..
On my contract it says 15 days - 30 minutes or 50 text and or 50 MB.. I called in, and was talking to someone, they put me on hold and told me those are the new rules, so if i were to cancel because I used 1gb testing speeds I would have to pay the whole month.

THOUGH... according to the crtc website.. DEC 1st found here - >

What if you’re not happy with the service you’ve just signed up for?
If you have a contract with an early cancellation fee, you have a trial period. You can cancel your contract and return your device in near-new condition within the first 15 days of your contract. You can use up to 50% of the monthly usage specified in your contract before making your decision. If you are a person with a disability, you have an extended trial period lasting a full month. It includes 100% of the monthly usage limits specified in your contract. Talk to your service provider.
It basically says you can use 50% of your usage specified in your contract.. so if you have 10GB you can use 5gb and still cancel within the 15 days with no penalties.. and according to a contact of the ccts and crtc this included BYOD plans.. You have 15 days to test out the service with the same rules in place.

So what i am trying to figure out is, instead of escalating a complaint to the ccts and crtc telus/koodo have had enough time to implement new contracts etc, but mine even still says about the unlocking fee of 50$.

When asking the rep, he told me to ignore these steps. but the guy i spoke to on the phone basically said koodo overrides the crtc ruling lol -- my reponse not in canada.
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Posted 5 months ago

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Dennis, Mobile Master

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Koodo is not charging an early cancellation fee or penalty. They are just charging you for the plan used.

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If you are within the Trial period and haven't used half the usage which is granted under the new rules, you have 15 days of a remorse period. Though what koodo is doing is setting up limits for them to waive your first bill. -  this page ..

But If i want to cancel my plan within the 15 days and use 4gb out of my 10gb (hypothetically) what am I responsible for? Since I am within the 15days and within the crtc rules ? 

Of hypothetically IF i cancel my plan within 5 days of a billing cycle I should only be responsible for those five days as there is no 30 days notice.