cancellation

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  • Updated 1 year ago
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I just got a new phone from Koodo a couple of days ago and now find out that I have to go out of the country on an emergency.  I am not sure when I will be back.  Am I allowed to cancel my phone so quickly if I pay of the tab in full? 
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jane

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Posted 1 year ago

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Dennis, Mobile Master

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If it is within 15 days you can return your phone for a full refund and cancel your service.  However you will still be charged the pro-rated amount that you have had service
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Allan, Mobile Master

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If you just got a new phone but have been with Koodo for awhile then yes, you can cancel and the remaing tab balance will be put on your next and final bill.
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jane

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but I would like to take the phone with me to India.. would Koodo unlock it for me and let me pay off the tab within few days of purchase?
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Dennis, Mobile Master

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You can call in to Koodo to cancel.  Note that you will need to pay back any new activation gift that was also received.  See Robert's reply below regarding unlocking
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jane

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Thank you Dennis.. Fortunately I didn't get any activation gift.. I am just worried that because it is just a few days old there might be a penalty to cancel

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Dennis, Mobile Master

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No penalty.  You just pay for the time you had your service (plus any overages).  As long as the phone is still in excellent condition you can return for a full refund.

Or you can pay out the tab, and keep the phone, but it will be locked to Koodo/Telus
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Robert, Mobile Master

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Usually, you need to wait at least 90 days in order to unlock a phone.

Is it an Android or an iPhone?
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jane

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Iphone
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Dennis, Mobile Master

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iPhones are difficult (meaning expensive) to unlock from 3rd parties.

You would be better off returning this phone and buying an unlocked iphone from the Apple website

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