Cancellation: Confirmation Email

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  • Updated 3 years ago
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I called customer service and asked to cancel my service from 30 April. The Customer service rep told me it is confirmed and I will receive a confirmation email in 2 minutes, but after hours I didn't receive anything yet. Would you fix it please? I am moving to States and wanna make sure the cancellation is effective
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ARASH ADAMI

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Posted 3 years ago

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Sophia, Mobile Master

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We're just customers like you, Arash, you better call them again to verify the cancellation went through - you don't want nasty surprises!
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Mathieu, Mobile Master

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Hi Arash,

As Sophia pointed out, you should call them again to verify the cancellation, also have you checked your junk mail folder and are you sure you are looking on the e-mail account registered with your self-serve account?

Hope this helps!

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