Archived and Closed
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I called on the 3rd of November to cancel my contract for the 10th of November (period I already paid for), which according to the customer service also worked. Since I didn’t get an confirmation email, I checked my contract today again in the self service and realized that Koodo charges me for the next billing month, although I cancelled. Now I called the customer service again and she agreed that it was not cancelled and apparently she cancelled it instantly since the connection just broke and I don’t have any services anymore. Do I now still have to pay for the time between the 10th (when I cancelled my contract actually) and today, the 21st although I didn’t use any services of Koodo and moreover, it was not my fault at all? (She actually tracked that I called and confirmed it to me). And if yes, would it be the full bill since I don’t have any services anymore now? I am really upset how this ended! I didn’t get any explanation or help on my inquiry.