Cancel Tab

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  • Updated 5 years ago
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I wish to cancel tab but cannot find any information about this anywhere on website. Does anyone know how I can do this?
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Ciara O'Driscoll

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Ciara,

I'm a bit unclear what you mean by cancelling the Tab, do you mean paying it off? You can't pay it off without cancelling your whole account and losing your number and plan, but if you want a new phone, you can certainly use the available Tab and benefit from the new 15% Small (or even Medium, if you are on a higher than $30 plan) :)
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Ciara O'Driscoll

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I mean pay it off, i dont want a new phone and have no need for the Tab. As far as I can tell it's just a scam as when i have a positive balance Koodo will just keep my money
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Sophia, Mobile Master

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A SCAM??? What on earth gave you that idea?!? You got your phone for $150 less than it normally costs, and the Tab is an interest-free loan you received.
That is not a scam, if you didn't want it, you should have bought the phone outright and requested a 10% discount on each bill right from the start.

Anyway, once your Tab is paid off, you can request a 10% discount that will last you for life, and then you should buy your phones outright :)

Hope that helps clear up the misconception :D
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Dennis, Mobile Master

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Unless you buy another phone and go back to negative tab
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Chad Burr, Mobile Master

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For more information about the tab visit this link: http://tncr.ws/IoFr
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Ciara O'Driscoll

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I understand that it is an "interest free loan" but usually when you pay off loans they are finished.
I dont undersrand why, once my Tab is finished i will still pay into the tab, it will have a positive balance but however then if i dont want a new phone i cannot receive my money back. That is why i believe it is a scam.
When i signed up I was not given the option of buying phone outright, the sales reps said it could not be done (apparently this happens a lot, they must earn a lot of commission on Tab).
So can i pay off my Tab and cancel it?
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mattjs

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Koodo doesn't actually 'pay a single penny' either. It's not like they're doing you a personal favour and just giving you a device out of the goodness of their hearts without anything in return. Koodo makes their money by having you on a monthly residual plan, and in turn, they provide you with up to $150 that can be used towards a device, which compared to what other providers offer isn't anything special. The reason they do it is because its an investment for them, the $150 credit is more than made up over period of time it would take to wipe, through the profits they make off a monthly plan.
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Ciara O'Driscoll

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Thanks for explaining it, none of this was ever explained to me when I started with koodo or in any conversations withcustomer reps since. I appreciate all the feedback :-)
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Sophia, Mobile Master

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Awww, sorry to hear you didn't get the whole story Ciara, glad the forum members were able to explain it all to you :) Come back any time with questions, it's better to be informed than assume malice :D
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Timo Tuokkola, Mobile Master

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mattjs, despite the fact that the tab is indeed an investment for Koodo, since it comes out of their profits they are, by definition, paying for it.
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mattjs

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I get that, completely. They're 'paying' for it out of their profits, ie: providing a credit based on a calculation where they know they're going to make much more then that back over the length it takes it to 'repay' the tab. Totally understandable and a necessity in the subsidy heavy mobile phone market, just noting that it does in fact lead to profits regardless. If Koodo didn't offer this, then customers would look elsewhere. Better to make smaller profits then no profits at all. Koodo doesn't actually go into the 'red' in order to offer these types of incentives.
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Jonathan I, Mobile Master

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Actually you can get a phone activated and pay full price for it/start at $0 Tab... it's called No Tab. You can either start earning 15% towards the positive Tab right away OR opt for a 10% discount on your monthly rate plan (but your Tab is held in place).

The rep must have misunderstood it as an outright purchase without activation - this is only allowed on select phones and comes with a $35 admin fee because both our mobile advisors and our company makes absolutely no money on outright purchases.

In fact, think of it this way: what happened if, based on a credit evaluation, you were not approved for the Tab and had to pay full price in store for your phone? What would the rep say? "Uhhh sorry you can't activate this phone"? I'm going to give him/her the benefit of the doubt and say they misheard you but otherwise they were wrong.
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Ciara O'Driscoll

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There was no credit evaluation, i had arrived in Canada less than 24 hours before and wanted to buy a phone outright but was told the only way to do it was to go with tab so i had no other option but to do that.
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Ciara O'Driscoll

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"assume malice", harsh words, Sophia. Given the complete lack of information i had been given when buying the phone originally and the lack of clarity about the Tab, no wonder i thought it was a scam.....
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Sophia, Mobile Master

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Haha no harshness intended... when someone calls something a scam, that is assuming malice in my eyes and I'm just happy that was not the case after all:D Anyway, let's not bicker... as I said come back any time with questions, always welcome!

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